FAQ's

Orders

When will my order be processed?

Your order will be processed promptly by our logistics team, typically within 3 to 5 business days from the date of your order placement. Please note that order processing occurs on weekdays, Monday through Friday.

Can I cancel my order after it has been placed?

Yes, you can cancel your order after it has been placed, as long as you do so within 2 hours. Please contact our customer service team to initiate the cancellation process.

How can I modify my order if I made a mistake?

If you made a mistake in your order and need to modify it, please contact us as soon as possible so we can assist you in making the necessary changes before your order is shipped.

I haven't received my order confirmation, what should I do?

If you haven't received your order confirmation, we recommend checking your spam or junk folder. If you still can't find the confirmation, please contact us, and we'll be happy to assist you.

Shipping

How long will it take to receive my order?

Once your order is processed, the delivery timeframe varies depending on your location. Generally, please allow 3-5 business days for order processing, followed by an estimated delivery time of 15 days. Factors such as shipping method and destination may affect delivery times.

The tracking link for my package is not active, how can I fix this?

If the tracking link for your package is not active, we recommend waiting a few additional days as it may take some time for tracking information to become available after your package has been shipped. If the issue persists, please feel free to contact our customer service team for further assistance.

I'm experiencing issues with the delivery of my order, how can I resolve it?

If you experience issues with the delivery of your order, such as unexpected delays or delivery problems, we recommend contacting our customer service team as soon as possible. We'll be happy to investigate the issue and assist you in resolving it as best as we can.

My package was returned to you, what should I do?

If your package is returned to us due to delivery issues or incorrect addresses, please contact our customer service team so we can assist you in resolving the situation. Depending on the circumstances, we may need to update the shipping information and resend your order.

Returns and Exchanges

How can I return or exchange a product?

To return or exchange a product, simply contact our customer service team within 30 days of receiving your order. Provide your order number and the reason for the return or exchange. Our team will review your request and send you additional instructions if the return is approved.

Do you offer free returns?

We currently don't provide free returns. Customers are responsible for all return shipping costs and additional charges.

When will I receive a refund for returning my product?

After processing your return, we'll refund you via the original payment method. Refunds typically take 5-10 business days to appear in your account. For refund status inquiries, please contact our customer service team.

Claims

I received the wrong order or product, how can I resolve this?

If you received the wrong order or product, we sincerely apologize for the error. Please contact our customer service team within 7 days of receiving your order. Provide your order number, details of the incorrect product, and a brief explanation of the issue. We'll be happy to resolve this situation as soon as possible.

I haven't received some of the products I ordered, what should I do?

If any products are missing from your order, please contact our customer service team within 7 days of receiving your order. Provide your order number and a detailed list of the missing products. We will investigate and resolve this situation promptly.

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